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Managed Infrastructure_

End-to-end Managed Infrastructure Services for streamlined administration and support

This service provides the administration of:

Most common commercial hardware and virtual platforms, such as: routers, switches (SAN, LAN), firewalls appliances, compressors, balancers, servers, virtualisation hypervisors, backup platforms, storage, cabinets
Telefonica and other service providers IaaS services such as VDC (Virtual Data Centre) and cloud storage

This removes the need for internal staff within infrastructure management, leaving you to manage your maintenance, operation, updates and support without the economic pressures that come with an IT department.

Benefits

At Telefonica, we recognise that the current challenges for Managed Infrastructure include:

High investment in the operation team and often high employee turnover rates
Lack of knowledge regarding new technologies that can solve emerging problems and lack of expertise to maintain hardware infrastructure
Difficulties with version checking and software/firmware updating
Hardware technology obsoletion
Hardware unavailability and connectivity
Physical security issues

Managed Infrastructure is a major component of the cloud service.

It is performed by our certificated professionals on each of the different technological layers that make up service staff. We offer you multi-platform, SLA-based management in line with best practice.

Single global provider - for an end-to-end service (IT + Telecom) worldwide
Prediction and cost containment
Flexibility and technical scalability
Access to resources and levels of technological specialisation
Access to resources - for improved strategy and increased value regarding your tasks
Service quality assurance - under agreement
Greater flexibility - offering you the ability to grow without hiring technical staff or budgeting for additional training
Flexible billing model - only pay for what you need, leading to a better return on investment (pay per assets, usage, etc.)
Compliance with regulatory and normative sectors - (government and private organisations)
Assets still belonging to you or your organisation

Why Telefonica

We have Data Centres around the world, interconnected by our network, built and managed by IT. Telefonica can guarantee system connectivity, availability and scalability provided by our Data Centres
Telefonica has formal partnerships with many hardware manufacturers for servers, storage and networks
We offer single SLAs with you, the customer, in mind
A single ITSM (Infrastructure Technology Service Management) tool creates seamless communication between technical areas and customer help for fast solutions, when support is requested
Access to our IT specialists (IT and Network Communication)
We have certified professionals in order to guarantee senior technical expertise, for first and second level support
We guarantee security certification - we have ISO 20000 (International standard for IT service management) and ISO 27001 (Information Security Management)
Telefónica include the Service Desk and Command Centre as part of the service, integrated to the portals and SLA reports. At Telefónica, we pride ourselves in our methodology and management style and strive for the highest level of customer service at all times

Cloud

Managed Infrastructure_

End-to-end Managed Infrastructure Services for streamlined administration and support

Benefits

Why Telefonica

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