Remote Hands is Telefonica's 24/7 remote assistance solution for your hosted hardware systems where we can perform tasks, make adjustments and perform management functions on your servers.
What’s the best way to control costs and reduce the need to physically send internal IT personnel to manage your hosted servers? With Telefonica Remote Hands, we will manage your hosted hardware and perform tasks on your behalf, whenever you’re in need. Support we can offer includes:
- Cycling power on your equipment and resetting network cards
- Securing connection cables
- Monitoring and reporting of equipment and console indicator information
- Observing and reporting on the hosted network environment