A leading Spanish multi-brand and multi-format restaurant and retail operator. Serving more than 150,000 customer per day and over 10,000 employees, across more than 350 sites in multiple countries.
This organisation had an on-premise e-mail service based on Lotus Notes. The solution had a high cost of maintenance, a lack of new tools and minimal integration with the rest of information, communication technology strategy.
They were seeking an outsourcing solution to achieve a more efficient operating model and speed up decision making.
The most important consideration in the selection of Telefonica as their cloud partner was the need to reduce operational costs whilst maintaining a robust security approach and end-to-end ongoing management.
To achieve a comprehensive outsourcing solution to support operating excellence, the following was delivered:
- More than 1000 subscriptions of E3 & E2 service plans (Exchange Online, SharePoint, Storage and collaboration, Lync Online, etc.)
- 3 Tb of managed storage with SharePoint Online (Intranet and collaboration service based on sync and share documents)
- Outsourced support and operational service with deep integration with the complete ICT service also provided by Telefonica.