A multi-faceted company with activities across both the tourism and automotive industries, among others. In addition, the customer has a driving school and a road assistance service.
The company needed a solution that allowed them to; improve customer service response times, enhance the support service provided when their customers vehicles had mechanical failure and deliver a world class customer experience.
To achieve this, they were seeking:
- Identification and utilisation of data that could be mobilized across the service cycle in order to improve the service support of the car mechanic and customer service representative.
- Provision of a seamless communication interface between the field worker and the company. Ensuring anytime, anywhere and continuous communication.
Solution have these components:
- 50 android tablets.
- Complete connectivity: Wi-fi and 3G.
- Mobile Application:
- Allows the assignment of tasks to the field worker closest to the customers location.
- Provides seamless communication between the back-office, the customer and their field workers.